Support

We want businesses using MerchantPilot to get help quickly, clearly, and from real people who understand the product.

If you need help with setup, onboarding, WhatsApp connection, product configuration, message flow, account access, or technical troubleshooting, please use the support details below.

1. Who to contact

Support
support@worknexltd.com

Business and onboarding enquiries
support@worknexltd.com

Privacy enquiries
support@worknexltd.com

2. What we can help with

Account setup and onboarding
WhatsApp connection and webhook issues
Product, FAQ, and content setup
Reply behaviour and AI-response tuning
Billing, subscriptions, and plan questions
Bug reports and technical troubleshooting
General product guidance and support

3. Support hours

Monday to Friday
9:00 AM – 5:00 PM (WAT)

4. Response expectations

We aim to respond to most support enquiries within 1 business day. More technical issues or account-specific investigations may take longer depending on the nature of the request.

5. To help us support you faster

Please include the following where possible:

Your business name
The phone number connected to your MerchantPilot account
A short summary of the issue
Screenshots, timestamps, or error messages where available

6. Company information